This is because there are far fewer planes available to ship items out on. It is vital to include your order number.Īt the moment there is a VERY heavy delay on all EMS and Air items sent through Japan Post leaving Japan. If you have seen that your order is 'Returned to Sender' and you want to contact the store early to prepare for how it should be treated, please be sure to include your order number and requests you may have. There are currently lots of items coming back so when an item returns to the store the staff will contact you about it.
When the tracking information shows the status 'Returned to Sender', it means that the process of return has begun and they are now on their way to the store. Unfortunately there is no way for us to know what items are coming back until they arrive. Some orders made it through to the final stages (being put on a plane) but those that did not slowly started being returned to our stores. When Japan Post suspended certain shipping options to certain countries due to Corona, they already had some order for those countries using those shipping methods. (Abridged version from our Facebook page) About Non-Changing Statuses and the 'Returned to Sender' Status in the Japan Post Tracking Information.
